Privacy Policy

1. Introduction

Techseed Ai Solution Pvt. Ltd. (operating under the brand "SarvannaOS") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant and hotel management platform and services. By using SarvannaOS, you signify your acceptance of this policy.

2. Information We Collect

We collect personal information that can be used to uniquely identify an individual or business. This includes, but is not limited to:

• Personal Information: Name, email address, phone number, and account credentials.
• Business Information: Restaurant or hotel details, GSTIN, and location data.
• Usage & Device Data: Device information, IP address, browser type, feature usage, and transaction details.
• Device Permissions (Mobile App): Our staff and KDS applications may request access to your device camera (e.g., for scanning menus or QR codes). Photos are processed solely for the intended feature and are not used elsewhere.

We collect this information only if users voluntarily submit it to us or as automatically generated by usage of our platform.

3. How We Use Collected Information

We use the collected information for the following purposes:

• To provide, maintain, and personalize our services
• To process transactions, subscriptions, and billing
• To send important notifications, updates, and customer support communications
• To analyze usage and improve our products and features
• To comply with legal, regulatory, or tax obligations

4. Data Security

We implement appropriate technical and organizational security measures designed to secure personal information against unauthorized access, alteration, disclosure, or destruction. This includes SSL/TLS encryption for data in transit, encrypted storage at rest, and strict role-based access controls.

Note on Client Data: Our clients (restaurants/hotels) have access to their end-customers' personal information. Our clients act as the data controllers for their customer data. While SarvannaOS secures the infrastructure, we are not responsible for the privacy practices of our clients.

5. Data Sharing and Disclosure

We do not sell, trade, or rent users' personal identification information to third parties. We may share information only in the following circumstances:

• With trusted service providers who assist in our operations (under strict confidentiality agreements)
• To comply with legal obligations, court orders, or law enforcement requests
• To protect our legal rights, property, and safety
• In the event of a business transfer, merger, or acquisition

6. Data Retention and Your Rights

We retain your personal information only for as long as is reasonably necessary for the purposes listed in this policy, or as required by law.

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal data, as well as the right to opt-out of marketing communications.

7. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your dealings with SarvannaOS, please contact our Privacy Team at hello@sarvannaos.com. Our team will acknowledge receipt of your inquiry and respond appropriately in a timely manner.